Your Data, Protected

Manage cookies and communication preferences, or submit access/deletion requests. 

We collect the minimum information needed to fulfill orders, provide support, and improve our products. This section explains what we collect, how we use it, and the choices you have.

1) What We Collect

• Account & Contact: name, email, phone, addresses, company/dealer details (if applicable).
• Orders & Support: items purchased, invoices, RMAs, messages, and files you upload for troubleshooting.
• Device & Usage: IP address, browser/device type, pages viewed, and referral/UTM data.
• Preferences: cookie choices, communication selections (email/SMS).


2) How We Use Your Data

• To process and ship orders, provide customer/dealer support, and manage warranties.
• To personalize your experience (saved carts, recommendations) and improve site performance.
• To prevent fraud, secure our services, and meet legal obligations.
• With your consent, to send product updates and promotions (you can opt out anytime).


3) Cookies & Tracking

• Essential cookies keep your cart, login, and checkout working.
• Analytics help us fix issues and improve performance.
• Marketing (optional) helps us show relevant offers.
 You can change cookie settings at any time using the Manage Preferences control.


4) Communications

• Choose which emails you receive (product news, promos, order updates).
• Unsubscribing from marketing won’t affect transactional messages (orders, shipping, account).


5) Sharing Your Data

• Service Providers (payment, shipping, analytics, support) get only what’s needed to perform their services.
• Legal/Safety when required by law or to protect users and our business.
• No Sale of Personal Data. Where “sharing” for targeted ads is defined by law, you may opt out.


6) Your Rights

• Access/Correct: see and update your information.
• Delete: request deletion of eligible data.
• Export/Portability: request a copy of your data.
• Opt-Out: marketing emails/SMS and targeted advertising where applicable.
 We’ll verify and respond to requests as required by your region’s laws.


7) Data Retention & Security

• We retain order and account records only as long as needed for legal, tax, and warranty purposes.
• We use encryption in transit (HTTPS), access controls, and monitoring; no method is 100% secure, but we work to protect your data.

8) Children’s Privacy

• Our site isn’t directed to children under 13 (or as defined by local law), and we don’t knowingly collect their data.


9) International Transfers

• If data moves across borders, we use appropriate safeguards (e.g., contractual protections).


10) Updates to This Notice

• We may update this page; the Effective Date at the top reflects the latest version. Material changes will be communicated when required.


11) Contact

• Privacy questions or requests: [privacy@velocityaudio.com] or use the request form via Manage Preferences.